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COVID-19 - A MESSAGE FROM OUR GCEO

Dear Guests and Partners,

In the current climate of uncertainty surrounding travel and health risks, we at The Thinnai would like to reassure you that the health and safety of our guests and our staff members is our utmost priority. We are closely monitoring the situation and strictly adhering to the comprehensive health and safety procedures from the World Health Organization, Sri Lanka Tourist Board, and other local authorities. We are in touch with the regional Public Health Officers and keep ourselves updated with the latest procedures. These procedures have been implemented in all areas of the hotel.

All Team Members on the property are up to date on all safety protocols and have been briefed on how best to handle the situation on the ground with utmost efficiency. Even though certain services have been restricted to limit contact and touch as far as possible, our staff will do their best to make your stay a comfortable one.

Please find below the measures we have implemented to ensure your health and safety. However, please note that these practices are updated as mandated by the authorities.

Arrival and Departure

  • Temperature will be checked for guests at the entrance and an alcohol-based hand sanitizer will be provided.
  • Those running a temperature will be isolated and followed up as per the recommendations of the Ministry of Health, Sri Lanka.
  • All luggage will be sanitized at the entrance of the property.
  • The luggage will be marked with the date of arrival in order to ensure it has been disinfected. Detailed information of guests travel history will be obtained at the point of check-in including the next travel destination.
  • Hotel staff will be wearing disposable gloves when handling any form of documentation given by the guests, including, cash, credit cards, check-in and check-our documentation, etc.
  • Prior to guest arrivals, all rooms will be cleaned and disinfected using cleaning chemicals and protocols which are effective against viruses.

Restaurants

  • Tables in the Restaurant and Bars are arranged with at least 1-meter social distancing. All food will be covered and sealed during storage, temporary storage, and transport.
  • All food in the buffet will be covered.
  • A member of the hotel staff will be allocated to serve food in the buffet and will not allow the same utensils (spoons, forks, etc) to be used by multiple guests.
  • Menu cards and bill folders will be sanitized before and after use. A QR code scanning procedure is available at the tables in the reception.
  • A thorough disinfection of all food and beverage venues will be done prior to each service using moisture spray sanitizing machine.

Pool

  • Pool sunbeds will be placed at least 2 meters apart to ensure social distancing measures are practiced. Pool towels will be provided upon request. Every day, all pool furniture will be sprayed for disinfection.

Public Spaces

  • Increased frequency of cleaning public areas (including reception counters, door handles, public bathrooms) in accordance with the regulations.
  • Cleaning products and protocols which are effective against viruses are used.
  • Public washrooms will be disinfected utilizing spray sanitization products after thorough regular cleaning.
  • Lobbies, staircases and lifts will be regularly disinfected.

Visitors

  • Visitors are allowed only in essential cases and safety measures are applied.
  • A log of all visitors will be maintained. This will apply for the functions and walk-in guests as well. Prior authorization will be required for visitors to enter, and access will only be provided in limited areas.
  • Visitors are expected to wear face masks and practice social distancing at all times.

Safety measures that Guests should follow

  • Guests are expected to wear face masks when entering the property.
  • Masks are to be worn in all public areas in the property with the exception of when food is being consumed or being in the pool.
  • Guests are expected to provide detailed travel history at the point of check-in including the next travel destination.
  • Please inform the reception, over the phone, if you are experiencing any COVID-19 symptoms when staying with us.

We look forward to welcoming you to The Thinnai Hotel, and assure you that we will do everything possible to ensure you have a pleasant stay.

Sincerely,
   Adrian Perera
   Group Chief Executive Officer